Track Your Order
Learn how to track your Kalluu orders in real-time, from purchase to delivery.
Where to Find Your Orders
All your orders are available in your account dashboard. Click on your profile picture in the top-right corner and select "Orders" from the dropdown menu. You'll see a complete list of every purchase you've made on Kalluu.
Order Status Explained
Each order goes through several status stages:
Pending — Your payment is being processed. Most orders move out of this status within a few minutes.
Confirmed — Your payment was successful and the seller has been notified. You'll receive an email confirmation at this stage.
Processing — The seller is preparing your items for shipment. This usually takes 1-3 business days.
Shipped — Your package is on its way! You'll see tracking information once the carrier scans the package.
Delivered — The package has been marked as delivered by the carrier.
Real-Time Tracking
Once your order is shipped, you can track it in real-time:
1. Go to Orders in your account
2. Find the order you want to track
3. Click "Track Package"
4. You'll see the carrier name, tracking number, and current location
For carrier-specific tracking, you can also use the tracking number directly on the carrier's website.
What If Tracking Isn't Updating?
Sometimes tracking information can be delayed. If you don't see updates for more than 48 hours, try these steps: