Seller Code of Conduct

Kalluu Team Updated May 10, 2026 5 min read

#code of conduct#ethics#seller#policy#community

The standards and expectations for all Kalluu sellers regarding ethics, communication, customer service, and marketplace behavior.

Seller Code of Conduct

All Kalluu sellers agree to follow this Code of Conduct. Violations may result in warnings, listing removal, or account suspension.

Fair Dealing

List products accurately and honestly

Do not manipulate pricing or reviews

Do not create fake accounts to boost your own store

Do not engage in price fixing or collusion

Customer Communication

Respond to customer messages within 24 hours

Be professional, courteous, and helpful

Do not share personal customer information

Do not ask customers to leave positive reviews

Order Fulfillment

Ship orders within your stated processing time

Use reliable carriers with tracking

Immediately notify buyers of delays

Resolve issues before escalating to Kalluu

Prohibited Behaviors

Inflating shipping costs to avoid fees

Selling off-platform to avoid commissions

Creating duplicate store accounts

Engaging in review manipulation

Harassing or threatening buyers or other sellers

Enforcement

Kalluu monitors seller behavior through automated systems and buyer reports. Repeated violations will result in escalating penalties up to permanent account termination.

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Seller Code of Conduct