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Return & Refund Policy

Kalluu Team Updated May 9, 2026 7 min read
#returns#refunds#policy#seller#disputes

Mandatory return policy requirements, refund timelines, condition standards, and the dispute resolution process for sellers.

Return & Refund Policy Requirements

All Kalluu sellers must maintain a clear and fair return policy. This ensures buyer confidence and smooth dispute resolution.

Return Window

The minimum return window is 14 days from delivery. We recommend offering 30 days to stay competitive and build trust.

Condition Standards

Items must be returned in their original condition:

  • Unworn and unwashed (clothing)
  • Unopened and sealed (beauty, supplements)
  • With all original packaging and tags
  • Not damaged by the buyer

    • Refund Timelines

    Once a return is received and inspected:

  • Refund must be issued within 5 business days
  • The refund should go back to the original payment method
  • Original shipping costs are non-refundable unless the item arrived damaged

    • Return Shipping

    Sellers must provide a prepaid return label for:

  • Damaged or defective items
  • Wrong items sent
  • Items not as described

    • For buyer's remorse returns, the buyer covers return shipping.

    Dispute Resolution

    If you and the buyer cannot agree on a return or refund:

    1. Document everything with photos

    2. Provide shipping proof

    3. Share communication history

    4. Kalluu will mediate and make a final decision

    Exempt Items

    The following items are exempt from returns:

  • Digital products
  • Gift cards
  • Personalized or custom items
  • Perishable goods
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