Shipping Policy
Standard shipping guidelines, processing times, tracking responsibilities, and carrier requirements for Kalluu sellers.
Shipping Policy Overview
As a Kalluu seller, you must establish clear shipping policies for your customers. This policy outlines the minimum requirements and best practices.
Processing Time
All orders must be processed within the time frame specified in your store settings. The standard processing window is 1-3 business days. If you need to extend this, update your store settings and notify affected buyers.
Shipping Methods
You must offer at least one shipping option. Common methods include:
Tracking Requirements
Orders over $20 must include tracking information. You are responsible for uploading tracking numbers within 24 hours of shipment.
Lost or Damaged Packages
As a seller, you are responsible for packages until they are marked as delivered. If a package is lost in transit, you must either issue a full refund or send a replacement.
International Shipping
If you ship internationally, you must clearly state:
Shipping Zones
You can configure different shipping rates and times for different zones in your store settings. We recommend defining at least domestic and international zones.