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Request a Refund

Kalluu Team Updated May 10, 2026 4 min read
#refund#returns#money back

Step-by-step guide to requesting a refund for your Kalluu purchase.

Eligibility

You can request a refund if:

  • The item arrived damaged or defective
  • The item doesn't match the description
  • You changed your mind within the seller's return window
  • The order never arrived

    • Most sellers offer a 14-30 day return window from the delivery date.

    How to Request a Refund

    1. Go to Orders in your account

    2. Find the order and click "Request Refund"

    3. Select the reason for your refund

    4. Add any relevant details or photos (especially for damaged items)

    5. Submit your request

    The seller will review your request within 48 hours. If approved, the refund will be processed to your original payment method.

    Refund Timeline

    After the seller approves your refund:

  • Credit/debit cards: 5-10 business days
  • PayPal: 3-5 business days
  • Store credit: Instant
  • Buy Now Pay Later: 7-14 business days

    • Partial Refunds

    In some cases, the seller may offer a partial refund instead of a full refund. This is common when only part of your order is returned or if the item has minor issues.

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