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Set Up Store Policies

Kalluu Team Updated May 8, 2026 4 min read
#policies#shipping#returns#seller

Create clear shipping, return, and refund policies for your store.

Why Policies Matter

Clear policies build trust with buyers and reduce disputes. Shoppers are more likely to purchase from stores with well-defined policies.

Shipping Policy

Your shipping policy should include:

  • Processing time (how long to prepare orders)
  • Available shipping options and carriers
  • Shipping rates and free shipping thresholds
  • Estimated delivery times
  • International shipping availability
  • Return Policy

    Define your return policy:

  • Return window (typically 14-30 days)
  • Condition requirements for returns
  • Who pays return shipping
  • How refunds are issued
  • Any restocking fees
  • Setting Up Your Policies

    1. Go to Seller Dashboard > Settings > Policies

    2. Fill in each policy section

    3. Use the policy templates or write custom policies

    4. Save and publish

    Your policies will automatically appear on your store page and product listings.

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