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What to Do About Shipping Delays

Kalluu Team Updated May 5, 2026 3 min read
#delays#shipping#lost package#support

Steps to take when your package is delayed and how we handle delivery issues.

Common Delay Reasons

Packages can be delayed for many reasons:

  • Weather conditions affecting carrier routes
  • High volume during holiday seasons
  • Incorrect or incomplete address
  • Customs holds for international shipments
  • Carrier operational issues

    • What to Do First

    1. Check the tracking number for the latest update

    2. Visit the carrier's website for service alerts in your area

    3. Wait 48 hours — many delays resolve on their own

    When to Contact Support

    Contact us if:

  • Your tracking hasn't updated in 5+ business days
  • The estimated delivery date has passed by 3+ days
  • Tracking shows "Delivered" but you haven't received the package
  • The carrier confirms the package is lost

    • Buyer Protection

    Kalluu's Buyer Protection covers you if your order doesn't arrive. You can open a dispute within 30 days of the estimated delivery date, and we'll help resolve the issue.

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